FAQ

How does the our KF94 Mask compare with other face masks available on the market?

Our KF94 Mask is a top-quality medical grade mask and therefore does not compare with typical cloth masks which provide minimal protection.

Compared against other masks in the healthcare section, our KF94 Mask is authorized for sale by Health Canada and in the United States is FDA registered as a N95 substantial equivalent. It blocks a minimum of 94% of microparticles while allowing comfortable air flow. In fact, independent testing has shown our KF94 Masks averaged over 99% filtration efficiency.

Our Mask is essentially one of the safest masks available anywhere and is available to both the healthcare industry as well as the general public.

 

Are KF94 Masks NIOSH approved?

No, our KF94 Mask is not a NIOSH approved mask. All NIOSH approved masks have a double band running behind the wearer’s head. Our KF94 Mask utilizes soft and comfortable elastic ear-loops.

 

Do the masks contain graphene?

Our masks DO NOT contain graphene or any other chemicals. Our masks are hypoallergenic. Our KF94 Masks are manufactured in an ISO 9001:2015 certified factory to ensure it meets the highest of testing and quality standards.

 

Is the mask reusable?

In accordance with Health Canada guidance concerning medical masks, the our KF94 Mask is intended for single use only. We suggest it can be used for (8) 1-hour trips to the grocery store or (1) 8-hour workday.

 

Do the masks come individually packaged?

In order to maintain the highest level of sterility, each of our KF94 Mask is individually packed.

 

What currency will my ordered be billed in?

All orders will be billed in Canadian Dollars.

 

How soon will my masks ship after I place my order?

Please note due to high order volumes our processing times are longer than normal. We appreciate your patience and understanding. #staysafe. Please note delivery estimate are "in-transit" time and does not include processing time.

 

How fast after my masks arrive after shipping?

Due to increase domestic shipping volume and COVID-19 protection measures put in place by our shipping/carrier partners, delivery times may be longer than normal. Please contact us if you have any further questions. For more details on these important safety measures please visit Canada Post.

Various shipping service levels are available at check-out. Good Manner Canada Inc. is not responsible for shipments lost by any carrier/delivery service. 

Expedited and Express shipping is available for a small fee (determined by Canada Post or UPS at check-out) and provides tracking details. Good Manner Canada Incorporated is not responsible for lost, damaged or delayed shipments as actions of Canada Post and/or UPS, their employees and agents are out of our control. 

For all wholesale/bulk order, shipping details will be finalized prior to dispatch.

 

I want to place a bulk order. Is there a sales representative with whom I can speak with directly?

Yes. Please contact us via email and we will be able to assist you with your request.

 

What is your return/refund policy?

Due to obvious hygienic and sterility reasons, all orders are considered a final sale and no returns or refunds will be accepted.